Professional

Chief Operating Officer

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The COO is responsible for ensuring that efficient, customer-focused workflows, processes, resident systems and programming are in place. Fostering teamwork, the COO will develop and implement plans for operational systems, processes, and personnel assignments to accommodate the growth and strategic planning objectives of the organization while giving priority to the care of our patients.
-In the absence of the Hospital CEO and/or as assigned, represents the Hospital CEO in the coordination of entire portions of the hospital organization. Communicates a shared vision to all stakeholders in the facility and the community.
-Promotes high performance expectations for the leadership team to improve the quality and efficiency of patient care. Sets clear expectations and holds team members accountable for producing desired outcomes.
-Provides leadership in the development, implementation, and oversight of standards, systems, policies, and procedures in alignment with the organization’s strategic plan.
-Ensures that revenue goals, cost objectives, and market share targets are achieved in assigned departments/service lines.
-Optimizes the utilization and availability of resources, including people, capital and knowledge to achieve the objectives of the organization while scaling and standardizing services. Provides input to staffing and resource planning in direct and indirect reporting departments as they affect operations of the facility.
-Demonstrates competency in strategic planning and developing goals and objectives. Works with leaders to set departmental goals and objectives that are consistent with the Hospital mission and strategic plan.
-Develops and maintains positive relations with physicians and actively participates in physician retention and recruitment. Participates in fostering a cooperative and productive working relationship with Medical Staff.
-Demonstrates an ability to present self and Hospital in a professional manner and outreach to the community; assists in community service programs and education.
-Maintains professional affiliations and contacts to keep abreast of current trends, changes and legislation.

SKILLS, ABILITIES and COMPENTENCIES
Collaboration
-Understands the importance of relationships to enabling effective teamwork. Modifies personal style, focusing on the needs of others, and listens effectively to ensure effective outcomes for group endeavors.
Leading Others
-Acts in a leadership position to achieve desired results by inspiring trust in others, providing clear direction and effectively attracting and deploying talent.
Developmental Leadership
-Actively encouraged others to reach their highest level of effectiveness as individuals and as teams. Seeks out developmental opportunities for self and for others.
Communication
-Interacts with others through verbal and non-verbal means to present information in an engaging and understandable manner. The use of listening and other attending behaviors to gain a shared understanding of the topic at hand.
Vision + Strategy
-Defines and creates a compelling vision for the future and the implementation of strategies necessary for success.
Decision Making
-Makes high quality decisions in a timely manner, usually with less data and analysis than might be desired.
Results Focus
-Takes a dynamic approach to work characterized by initiating decisions and actions. Concentrates on achieving the outcomes of a process or project while adhering to the overall strategy of the organization. Creates a culture of accountability and performance.
Physical/Mental/Environmental Requirements
-Requires extensive sitting with periodic standing and walking
-May be required to lift up to 20 pounds
-Requires significant use of personal computer, phone and general office equipment
-Needs adequate visual acuity, ability to grasp and handle objects
-Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
-May require off-site travel

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