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-Manage the product vision, roadmap, and prioritization of features against business needs, technology imperatives, and industry standards.
-Document vision, business requirements, and functional design for system improvements and CRM projects working with business stakeholders, subject matter experts, and the engineering teams.
-Specify and maintain requirements artifacts including: Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, and Use Case Specifications.
-Drive and document customer and sales related business processes and support documentation in collaboration with stakeholders.
-Conduct research to determine whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
-Manage the training solution delivery model, which may include providing training to users on new functionality, giving refresher courses on existing functionality, and updating training materials.
-Oversee testing of new functionality as part of User Acceptance Testing.
-Provide critical thinking and facilitate discussions needed to drive outcomes and results to meet project goals by serving as cross-work stream SME and escalation point.
-Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks and issues; take ownership of assigned gaps; work with team to resolve and present findings.
-Become part of a team of individuals who are committed to provide excellent customer service
-Communicates with stakeholders across the enterprise
-Coaches and reviews the work of lower level professionals
-Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area

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