To Apply for this Job Click Here

-Manage the product vision, roadmap, and prioritization of features against business needs, technology imperatives, and industry standards.
-Document vision, business requirements, and functional design for system improvements and CRM projects working with business stakeholders, subject matter experts, and the engineering teams.
-Specify and maintain requirements artifacts including: Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, and Use Case Specifications.
-Drive and document customer and sales related business processes and support documentation in collaboration with stakeholders.
-Conduct research to determine whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
-Manage the training solution delivery model, which may include providing training to users on new functionality, giving refresher courses on existing functionality, and updating training materials.
-Oversee testing of new functionality as part of User Acceptance Testing.
-Provide critical thinking and facilitate discussions needed to drive outcomes and results to meet project goals by serving as cross-work stream SME and escalation point.
-Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks and issues; take ownership of assigned gaps; work with team to resolve and present findings.
-Become part of a team of individuals who are committed to provide excellent customer service
-Communicates with stakeholders across the enterprise
-Coaches and reviews the work of lower level professionals
-Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area

Unable to provide sponsorship for this position.

To Apply for this Job Click Here